Last Updated: May 11, 2025
This Shipping, Cancellation, Refund, and Return Policy outlines the terms for shipping, order cancellations, refunds, and returns for purchases made on www.zaibaz.com (“website”), operated by Zaibaz (“we,” “us,” or “our”). By placing an order, you agree to these terms. Please read this policy carefully.
Shipping Policy
Shipping Costs and Free Shipping
Standard Shipping: Free for orders over 5999 PKR (excluding returns and exchanges). For orders below this amount, a standard shipping fee applies, as shown in the Shipping Rate Chart below.
Urgent Shipping: Available for an additional fee, only for prepaid orders (not available for Cash on Delivery, if offered). Urgent shipping fees and estimated delivery times are displayed at checkout.
Shipping Process
Processing Time: Orders are processed within1-2 business days after payment confirmation.
Delivery Time: Estimated delivery times vary by location and shipping method, displayed at checkout. Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, customs (for international orders), or unforeseen circumstances.
Shipping Locations: We ship all over Pakistan including major cities like Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and many more. Remote and far-flung areas might have limited service availability. Any specific delivery restrictions will be clearly mentioned at checkout.
Order Tracking: A tracking number is provided via email once your order ships, allowing you to monitor your package’s progress.
Important Notes
You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses.
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country.
Shipping Rate Chart
The following shipping rates apply to orders based on the shipping zone, order value, and shipping method. Rates are subject to change and will be confirmed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Standard Rates |
|---|---|---|
|
Standard |
3 – 7 Working Days |
Rs. 250.00 |
Notes on Shipping Rates:
Local Pickup: Available at Malir, Karachi 75040, Pakistan.. Customers must select this option at checkout and pick up within 3 – 5 days of notification.
Urgent Shipping: Only available for prepaid orders. Not available for Cash on Delivery (if offered).
Shipping Classes: Additional fees may apply for oversized or heavy items (e.g., jackets, bulk orders), noted at checkout.
Cancellation Policy
How to Cancel an Order
Before Shipment: We aim to ship orders on the same day they are placed. To cancel before shipment, submit a request via our email support@zaibaz.com with your order number and reason for cancellation.
After Shipment: If the order has shipped, you may refuse delivery upon arrival. Once returned to us, we will process a refund (see Refund Policy below). Repeated refusals of delivery may result in a permanent ban from our store to prevent abuse.
Cancellation Restrictions
Orders cannot be canceled once dispatched, except by refusing delivery.
Custom or personalized orders are non-cancelable after processing begins.
Return Policy
Return Eligibility
We offer a 5 – 7 day return period. You have 5 – 7 day from receiving your order to request a return. To be eligible:
Items must be unused, unworn, in the same condition as received, with original tags and packaging.
Proof of purchase (e.g., order confirmation email or receipt) is required.
Non-Returnable Items
Sale or discounted items.
Gift cards.
Custom or personalized products.
Items marked as non-returnable at purchase (e.g., certain accessories or clearance items).
How to Request a Return
Email support@zaibaz.com with your order number, item details, and reason for return.
If approved, we’ll provide a return shipping label and instructions for sending the package to Malir, Karachi 75040, Pakistan.
Return the item within 5 – 7 business days of receiving instructions.
Return Shipping
Customers cover return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Unapproved returns will not be accepted.
Refund Policy
Refund Process
After receiving and inspecting your return, we’ll notify you via email about refund approval or rejection.
Approved refunds are processed to your original payment method within 7 – 10 business days. Bank or card issuer processing may add additional time.
Refunds cover the item’s purchase price, excluding original shipping fees, unless due to our error.
Damaged, Defective, or Incorrect Items
Contact us immediately at support@zaibaz.com with your order number and photos of the issue if you receive a damaged, defective, or incorrect item.
If approved, we’ll offer a replacement, refund, or store credit, covering return shipping costs.
Late or Missing Refunds
If your refund isn’t received within 7 – 10 business days after approval, contact us at support@zaibaz.com
Exchanges
We do not offer direct exchanges. To get a different item:
Return the original item per the Return Policy.
Place a new order for the desired item on our website.
This ensures the fastest way to receive your preferred item, as inventory is not reserved during returns.
Contact Us
For questions about this policy or assistance with shipping, cancellations, returns, or refunds, contact us at:
Team Zaibaz
Email: support@zaibaz.com
Phone: 03263036676
Address: Malir, Karachi 75040, Pakistan